Privacy Policy
Astronauts and Rockstars (www.astronautsandrockstars.co.za) is committed to protecting your privacy and respecting your personal information. This Privacy Policy explains what we collect, why we collect it, and how we protect your data while you explore and shop in our galaxy of personalised products.
Your trust means everything to us! And we’re here to guarantee your information stays safe, secure, and handled with care.
A. What Personal Information We Collect & How We Use It
When you make a buy from Astronauts and Rockstars, we collect certain personal details so we can process your order and deliver your products safely. This includes (but is not limited to):
- Your name
- Delivery address
- Contact number
- Email address
We treat your information with the highest level of confidentiality. We never sell your details or share them unnecessarily. Only essential information (such as your address and phone number) is shared with trusted third-party couriers for delivery purposes.
We never store or retain credit card details.
We also automatically collect general technical information when you browse our website, such as:
- IP address
- Browser type
- Access times
- Referring websites
This helps us guarantee the website runs smoothly, stays secure, and delivers the best possible user experience.
B. Consent
When you provide personal information (placing an order, completing a payment, requesting delivery, etc.), you’re giving us permission to use it for that specific purpose only.
If we request your information for additional reasons — such as marketing — we will always ask for your clear consent or provide an option to decline.
Ratings & Reviews
By submitting a review, you grant us permission to use it across our website or marketing materials. Only your first name will appear publicly — we never share your surname or contact information.
C. Disclosure
We may disclose your information only if:
- Required by law, or
- You violate our Terms of Service.
D. Third-Party Services
Third-party providers (couriers, payment gateways, etc.) will only receive the information necessary to perform their role — nothing more.
Some providers (such as payment gateways) have their own privacy policies. We encourage you to review them to understand how they handle your information during purchase transactions.
E. Security
Your privacy is our priority.
We use industry-standard security measures, encryption, and best practices to protect your personal information from loss, misuse, or unauthorized access.
Online Payments
All online card payments are encrypted and processed securely through PayFast Payment Gateway.
Their Privacy Policy can be found at their official website.
F. Policy Updates
As we grow and evolve, we may update this policy. Any changes will become effective immediately once posted here. Please review it periodically to stay informed.
G. Questions or Requests
Want to access, edit, or delete your personal information?
Need to lodge a complaint or ask a question? Contact our Privacy Officer at:
📩 info@astronautsandrockstars.co.za